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FAQ

COVID-19 Information
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For the latest safety guidelines, please review our enhanced venue protocols at www.arizonafederaltheatre.com/safety-guidelines.


For all ticketed events, please note the following updated policies:
Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.


To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
Covid-19 Testing or Vaccination (BEFORE October 4)
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The following information only applies to the following shows (subject to change):

Pat Benatar & Neil Giraldo on September 11

Counting Crows on September 12

Please note this show(s) is requiring all fans to provide PRINTED proof of a negative COVID-19 test within 48-72 hours of the event OR full vaccination for entry. 

All fans must have received a negative COVID-19 diagnostic test within 48-72-hours before entry to the facility and provide printed proof of a negative result prior to entering the venue. Or, be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination - either the original vaccination card or a printed copy of the vaccination card. 

Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 48-72-hours before entry to the facility and will provide printed proof of negative result prior to entering the venue.

Unvaccinated fans over 12 years old with a valid medical restriction & medical note will be required to take a COVID-19 diagnostic test within 72-hours before entry to the facility, and will provide printed proof of negative result prior to entering the venue.

Covid-19 Testing or Vaccination (AFTER October 4)
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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into Arizona Federal Theatre, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Select artists and shows will require these same entry protocols BEFORE October 4th. Please check the Pre-October 4 tab on this page for more information.

Please note that requirements and venue protocols, such as testing and vaccination,  are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I unable to attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Do you require a specific type of COVID-19 diagnostic test?

Events require proof of either a negative PCR or antigen COVID-19 diagnostic test.

Will I have to wear a mask?

Guests are encouraged to wear a mask if they’d like to.

Where should I park when coming to the Theatre?
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Adjacent parking garage is at 4th Ave and Adams (Adams Street Garage). The garage opens at 6pm Monday through Friday. Garage opens earlier on weekends. Spaces are available to purchase online and through the box office. Parking is $15.00 in advance. Note: Not applicable for shows during weekdays before 6pm.

 

Arizona Federal Theatre has a strict NO WEAPONS OR FIRE ARMS policy.
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Please review our Customer Safety Policy.

How do I get to Arizona Federal Theatre?
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Arizona Federal Theatre is located on the Northwest corner of 4th Avenue and Washington Street.

From West: I-10 East to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

From East: I-10 West to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

What are some of the security rules at the venue?
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Items Allowed:

Small Purses, Fanny Packs, Personal Cameras, Binoculars 

Items NOT Allowed:

No bags larger than 12"x12", Backpacks, Outside Concessions, Laser Pointers, Professional Cameras, Video and/or Audio Recorders, Ipads, Laptops, Selfie Sticks, Vape Machines

No pets other than "assisting" animals.

Some items may not be listed that are up to venue and tour discretion

Please review our Customer Safety Policy.

 

What is the Box office phone number?
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(602) 379-2888

When is the Box office open?
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Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at Arizona Federal Theatre will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at Arizona Federal Theatre!

What types of payment are accepted?
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We are now a CASHLESS venue - all point of sale will only accept credit card (Visa, MasterCard, American Express, Discover) or mobile payment (Apply pay, etc.)

How does Will Call work?
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Will Call is at Arizona Federal Theatre Box Office. The Box Office is located in front of the building on the corner of 4th Ave. and Washington St.

Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.

WILL CALL PICK-UP:

ARIZONA FEDERAL THEATRE requires that customers picking up WILL CALL tickets furnish the following:

1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME

2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT

How can I purchase Accessible Seating? To purchase accessible seating please call the Box Office at 602.379.2888 press 2.

Limited Mobility seating is available. To purchase limited mobility seating please call the Box Office at 602.379.2888.

Sight and Hearing impaired seating is also available.

Is smoking allowed at the Theatre?
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ARIZONA FEDERAL THEATRE is a non-smoking facility. Smoking areas outside building are available, depending on event.

What is the camera policy?
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Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

Binoculars are allowed.

No Laser Pointers allowed

No Video Cameras allowed

No Recorders allowed

Are Assisted Listening Devices Available?
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Assisted Listening Devices are available for patrons requiring hearing assistance for shows at the guest services window located in the east lobby

Do children need tickets?
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Children under 12 months are free, everyone else needs a ticket.

What time would you recommend arriving?
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ARRIVE EARLY 

Doors are open one-hour prior to show time unless otherwise noted. We recommend that you arrive early.

Due to security and safety of guests camping out overnight is NOT PERMITTED, only day/morning of show is

Can I purchase show parking in advance?
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You can purchase parking in advance in three different ways:
1. Go on Ticketmaster.com or Livenation.com and type in the name of the show you are going to see followed by "parking" in the search box.
2. Before you are about to purchase your tickets online select the parking option right for you.
3. Call (602) 379-2888

Does the Theatre have food and beverage?
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A full concession menu is available on site. Beer, Wine, and other specialty cocktails are available with proper ID.

Are VIP programs available?
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Please email ArizonaFederalTheatre@livenation.com

How can I get the band to announce a special occasion for me from the stage?
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Artists typically will not be able to accommodate specific requests, out of fairness to all fans. 

Is there someone I can call to get the set times?
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On the day of the show you may call 602.379.2856 and if the information is available we will pass it on. Please keep in mind that the schedule is subject to change.

Is the venue available to rent for private events?
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Arizona Federal Theatre is the perfect location to hold your private party, seminar, or corporate meetings. For more information, contact Maria Mwangi at 602-379-2857 or MariaMwangi@LiveNation.com.

Where is the lost and found?
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If you had so much fun that you lost something during your time with us, please click HERE

What if I have a question that is not listed here?
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Please email ArizonaFederalTheatre@livenation.com

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