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FAQ

COVID-19 Information
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.

Where should I park when coming to the Theatre?
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Adjacent parking garage is at 4th Ave and Adams (Adams Street Garage). The garage opens at 6pm Monday through Friday. Garage opens earlier on weekends. Spaces are available to purchase online and through the box office. Parking is $15.00 in advance. Note: Not applicable for shows during weekdays before 6pm.

 

Arizona Federal Theatre has a strict NO WEAPONS OR FIRE ARMS policy.
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Please review our Customer Safety Policy.

How do I get to Arizona Federal Theatre?
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Arizona Federal Theatre is located on the Northwest corner of 4th Avenue and Washington Street.

From West: I-10 East to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

From East: I-10 West to 7th Avenue south, take to Adams Street, turn left (East) to Fourth Avenue.

What are some of the security rules at the venue?
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Items Allowed:

Small Purses, Fanny Packs, Personal Cameras, Binoculars 

Items NOT Allowed:

No bags larger than 12"x12", Backpacks, Outside Concessions, Laser Pointers, Professional Cameras, Video and/or Audio Recorders, Ipads, Laptops, Selfie Sticks, Vape Machines

No pets other than "assisting" animals.

Some items may not be listed that are up to venue and tour discretion

Please review our Customer Safety Policy.

 

What is the Box office phone number?
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(602) 379-2888

When is the Box office open?
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Out of an abundance of caution, our box office will be closed until further notice.  For status on upcoming events, please check our website www.arizonafederaltheatre.com or https://www.ticketmaster.com/discover/eventupdates.You can also email ArizonaFederalTheatre@livenation.com and we will respond as quickly as possible. 

Thank you for your patience.

What types of payment are accepted?
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Cash, Visa, MasterCard, American Express, Discover.

Are there ATMs on site?
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We have 1 ATM machine located in the center of the lobby.

How does Will Call work?
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Will Call is at Arizona Federal Theatre Box Office. The Box Office is located in front of the building on the corner of 4th Ave. and Washington St.

Please have a PHOTO ID, the CREDIT CARD the tickets were purchased on, and your CONFIRMATION number.

WILL CALL PICK-UP:

ARIZONA FEDERAL THEATRE requires that customers picking up WILL CALL tickets furnish the following:

1) PICTURE IDENTIFICATION THAT MATCHES THE PICK-UP NAME

2) CONFIRMATION NUMBER THAT MATCHES THE CUSTOMER ACCOUNT

How can I purchase Accessible Seating? To purchase accessible seating please call the Box Office at 602.379.2888 press 2.

Limited Mobility seating is available. To purchase limited mobility seating please call the Box Office at 602.379.2888.

Sight and Hearing impaired seating is also available.

Is smoking allowed at the Theatre?
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ARIZONA FEDERAL THEATRE is a non-smoking facility. Smoking areas outside building are available, depending on event.

What is the camera policy?
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Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval.

Binoculars are allowed.

No Laser Pointers allowed

No Video Cameras allowed

No Recorders allowed

Are Assisted Listening Devices Available?
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Assisted Listening Devices are available for patrons requiring hearing assistance for shows at the guest services window located in the east lobby

Do children need tickets?
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Children under 12 months are free, everyone else needs a ticket.

What time would you recommend arriving?
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ARRIVE EARLY 

Doors are open one-hour prior to show time unless otherwise noted. We recommend that you arrive early.

Due to security and safety of guests camping out overnight is NOT PERMITTED, only day/morning of show is

Can I purchase show parking in advance?
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You can purchase parking in advance in three different ways:
1. Go on Ticketmaster.com or Livenation.com and type in the name of the show you are going to see followed by "parking" in the search box.
2. Before you are about to purchase your tickets online select the parking option right for you.
3. Call (602) 379-2888

Does the Theatre have food and beverage?
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A full concession menu is available on site. Beer, Wine, and other specialty cocktails are available with proper ID.

Are VIP programs available?
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Yes, for season tickets, show series packages & VIP box seating, please call Courtney Tjaden at 602.514.2919 or email CourtneyTjaden@Livenation.com.

How can I get the band to announce a special occasion for me from the stage?
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Artists typically will not be able to accommodate specific requests, out of fairness to all fans. 

Is there someone I can call to get the set times?
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On the day of the show you may call 602.379.2856 and if the information is available we will pass it on. Please keep in mind that the schedule is subject to change.

Is the venue available to rent for private events?
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Arizona Federal Theatre is the perfect location to hold your private party, seminar, or corporate meetings. For more information, contact Maria Mwangi at 602-379-2857 or MariaMwangi@LiveNation.com.

Where is the lost and found?
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If you had so much fun that you lost something during your time with us, please click HERE

What if I have a question that is not listed here?
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Please email ArizonaFederalTheatre@livenation.com

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